Terms & Conditions

The Rocks Ghost Tours

General Terms And Conditions – Tours

Dine and Discover promo

If tickets are purchased using the DINEDISCOVER promo code then a valid Dine and Discover voucher must be presented for each person on the night of the tour whilst checking in with our Host. If vouchers are not validated then we ask for the balance of payment before commencing the tour.


Tour Scheduling:

Tour scheduling will depend on minimum numbers to proceed. If minimum numbers are not met the tour will be rescheduled for another date or a refund will be provided.

Payment Requirements:

Direct Booking – Credit card payment is required at the time of booking.
Credit Cards accepted: VISA / Mastercard.
We only accept payment in Australian Dollars. We accept payment by credit card in Australian Dollars.
All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) as of 1st July 2000.

Cancellation Policy:

Tours will run in all weather conditions.

Postponements are not accepted within 48 hours of the tour date.

For individuals there are no refunds for cancellations within 48 hours of the tour.
For private tour groups there is no refund for cancellations within 7 days.
All cancellations will incur a 15% administration fee.  

Touring Code Of Conduct:

Anyone who is intoxicated, in the opinion of the provider, will not be permitted to take part in the tour and no refund will be given. Disruptive persons will not be permitted to take part in the tour and no refund will be given.

General Terms And Conditions – Website

The Rocks Ghost Tours has taken reasonable care in producing this website, however changes may occur at any time that impact on the accuracy or completeness of the information provided on the website. The website and information therein may contain errors, or omissions. To the extent permitted by law, The Rocks Ghost Tours does not warrant the accuracy, reliability, or completeness of information on this website or omitted from this website.

All rights in the website, including it’s contents, graphics, and images, are reserved by The Rocks Ghost Tours. No part of the website including images may be modified, transmitted, reproduced or stored in any form or by any electronic or mechanical means, including information and retrieval systems, without the prior written permission of The Rocks Ghost Tours.

Links to Third Party Websites:

Links to third party websites should not be considered as an endorsement, recommendation, or approval of those sites or the products, services, or information they contain.

Privacy Statement:

The Rocks Ghost Tours views the protection of your privacy as an integral part of its commitment towards complete accountability and integrity in all its activities and programs. This commitment is supported by the new laws dealing with personal information about you that is stored or received by The Rocks Ghost Tours.

Consequently, we will:

Only use personal information provided by you for the purposes for which it was collected and not for any other use.

Not disclose your personal information to a third party and will take all necessary
measures to prevent unauthorised access or disclosure.

Ensure that your personal information is not disclosed to other institutions and authorities except if required or authorised by law.


When purchasing from The Rocks Ghost Tours your financial details are passed through a secure server using industry standard SSL (secure sockets layer).